Cancellations and Refunds - BandSharp

Last updated: 2026-09-17

This page explains how to cancel a band on BandSharp, what happens to access and data after cancelling, and when a refund applies.

1. The trial

A new band starts with a free trial, with no credit card. If you do not continue, nothing is charged - you do not have to cancel actively to avoid a charge.

2. Cancelling a subscription

Billing for BandSharp is handled through ESK Marketing Services Ltd, outside the app itself. Cancellation is requested in writing at info@esk.marketing. Cancellation takes effect at the end of the annual period already paid for: access, data and export remain available until then.

3. Refunds

The subscription is annual, for the whole band. Payment for the current year is final: access continues until the end of the period paid for. If you were charged in error - a duplicate charge, or a charge that was already cancelled - we correct it and refund the amount in full.

4. Renewal

An account has a single annual renewal date. A reminder goes out in advance. Non-payment by the end of the period moves the band to a limited state in which the data is retained - detail in the terms of service.

5. What happens to data after you leave

A player leaving a band receives a private archive of what they themselves put in, kept for 182 days and then deleted after three advance notices - detail in section 9 of the privacy policy.

6. Israeli Consumer Protection Law

The Consumer Protection Law (1981) gives a right to cancel a distance sale, and for a continuing transaction, to cancel it at any stage. That right stands alongside this page and is not reduced by it.

ESK Marketing Services Ltd, company no. 516791738 · 5 Haasis St, Rishon LeZion 7549316, Israel · hello@bandsharp.com